Career Profile
IT Professional with over six years working in the IT Field. Working as a Systems Administrator, Network Administrator, NOC Engineer Etc. Extensive background in Networking.
Experiences
I perform a variety of different services for the LDS church, working in their Network Operations Center. Job duties include advanced troubleshooting of network, server and ISP related issues for hundreds of different systems globally. Work closely with different teams and engineers to report and troubleshoot system issues and develop support plans for systems and platforms. Provide Tier III level support or ticket resolution for systems that cannot be resolved by 1st or 2nd tiers. Responsible for providing 24x365 monitoring and operations services for the Church’s global production IT systems. A key focus is to ensure system availability through predictive/early detection and resolution of issues before customers are affected.
Sole network administrator at Bridge Investment Group supporting over 250 remote sites. As well as the data center hardware and software systems in multiple regions across the United States. Total number of users supported in the tens of thousands
Responsible for the design implementation, support and maintenance of WAN, LAN, WLAN and MPLS related technologies.
Responsible for the installation, administration, and maintenance for network equipment, including but not limited to switches, routers , wireless access points and firewalls. Responsible for the configuration and maintenance of IP services, e.g. DHCP and DNS Responsible for the asset management of network equipment. Responsible for the management of router ACLs and firewall rules. Participates in the documentation of IT services, and is specifically responsible for the documentation of the network, including network diagrams, inventories and vendor contracts. Responsible for the monitoring of network resources for availability and capacity. Assists in the maintenance of physical and virtual servers in a Vmware environment, including patching management. Assists in disaster recovery strategy planning and execution. Maintains technical competence with networking technologies via technical reading, seminars, trade shows and conferences. Cisco Meraki · SonicWALL Firewalls · Cisco FTD Firepower devices · Cisco Networking Devices · Azure Networking
I perform a variety of different services for the LDS church, working in their Network Operations Center. Job duties include advanced troubleshooting of network, server and ISP related issues for hundreds of different systems globally. Work closely with different teams and engineers to report and troubleshoot system issues and develop support plans for systems and platforms. Provide Tier III level support or ticket resolution for systems that cannot be resolved by 1st or 2nd tiers. Responsible for providing 24x365 monitoring and operations services for the Church’s global production IT systems. A key focus is to ensure system availability through predictive/early detection and resolution of issues before customers are affected.
Performed various systems administration and technical support tasks for the software company. The sole IT person for a construction company in California. Working 100% remotely at this part time position.
I performed Systems Administration, Network Support and General Tech Support for Mango Bay, a small Internet and Managed Services Provider. My job title at the beginning of the employment was Tech Support Representative, I ended my time at the company with the title Network Support Manager.
I lead the IT Managed Services department of the company. Which entails providing Managed Services for 5 small businesses totaling ~150 users. As a Managed Service Provider, Mango Bay Internet is the sole IT department for these companies. Whereas any and all technology/computer related issues that these business’ have are supported by me. The support covers client software/hardware, sever hardware/software as well as the network equipment hardware and software. We use Dell Computers and Servers running windows. For the network we use SonicWALL firewalls. I have led the upgrade of 4 domain controller servers to the latest windows operating systems for our Managed Service Customers. Several going from Microsoft Small Business Server 2008 to Windows Server 2016 and 2019.
I supported 15 servers in the Mango Bay Data Center which houses Web servers (windows and a Cpanel Server) with over 250 websites. I manage and support an Email Icewarp Server with 1,000 users. I setup, deployed and manage a Microsoft Dynamics Cloud server. Supporting these servers required me to perform all necessary patching and to monitor and verify backups are valid and occurring as they should. Experience with Windows virtualization technology as well as cloud technologies.